Fiona Copland is committed to protecting the privacy of her clients data.

Personal information and user data are ‘never’ given to anyone else.

What data do I collect?
Personal information is collected when you post, fax and/or submit an order online
Additional information may be collected from you on a voluntary basis
Personal information may be requested if you initiate contact by phone or E Mail
User data is automatically obtained and includes: your IP address, the URL of the web site you visited previously, the kind of browser you are using, statistics about how you use the web site.

Data will be processed:
To fulfil order requests
When ordering i.e. billing and audit, credit or other payment card verification
For management and administration
For maintenance and development
To improve the service offered to you.

Data may be processed:
When information is requested
To link user data with personal information
For customer profiling, other marketing and/or market research analysis
To communicate information about other goods, services or facilities.

Communications may be sent by post, E Mail, fax or telephone.

Telephone calls may be monitored and/or recorded to improve service.

To remove yourself from any communications listings, simply write, to:
F. Copland, PO Box 2522, Chippenham, Wiltshire, SN14 7XT. United Kingdom.

Access to your information:
For a fee, set by law, any Client has the right to see a copy of the correspondence held on their file.
Should you wish to request a copy, please write to:
F. Copland, PO Box 2522, Chippenham, Wiltshire, SN14 7XT. United Kingdom